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Customer interaction management
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121	Powered By Our Rich Culture and the Cloud MEDIAAGILITY RUNS ON THE CLOUD FOR LESS THAN $1/EMPLOYEE/DAY How MediaAgility Achieved Process and Culture Transformation. Add to Reading List Source URL: assets.mediaagility.com Language: English - Date: 2013-12-23 02:47:25 Project management software Cloud applications Google Human–computer interaction World Wide Web Customer relationship management HubSpot Pivotal Tracker Cloud computing Computing Business
122	On the Importance of Translucence for Mobile Computing (position paper) Maria R. Ebling and M. Satyanarayanan Carnegie Mellon University Computer Science Department Pittsburgh, PA 15213 Add to Reading List Source URL: www.cs.cmu.edu Language: English - Date: 1999-07-15 12:13:21 Usability Electronic commerce User interface techniques Mobile technology Customer relationship management User interface Technology Human–computer interaction Technical communication
123	Predictive Customer Interaction Management for Insurance Companies An architecture that enables insurance carriers to leverage realtime events to accurately Add to Reading List Source URL: www.tibco.com Language: English - Date: 2014-07-25 09:18:02 Customer experience Call centre Interactive voice response Customer interaction management Customer relationship management Sales Supply chain management Co-creation Marketing Business Customer experience management
124	BBGF/009/00075A APPENDIX A REBUILD OF DTI WEBSITE BRIEF FOR CUSTOMER RESEARCH, DESIGN AND INFORMATION ARCHITECTURE AND USABILITY TESTING Add to Reading List Source URL: www.brucelawson.co.uk Language: English - Date: 2007-09-20 20:25:56 Design Usability Content management systems Technical communication Department of Trade and Industry Web content Web accessibility Systems engineering process WebGUI Software Human–computer interaction World Wide Web
125	Predictive Customer Interaction Management An architecture that enables organizations to leverage real-time events to accurately target products and services. Add to Reading List Source URL: www.tibco.com Language: English - Date: 2014-07-25 09:16:51 Electronic commerce Call centre Computer telephony integration Telephony Customer relationship management Interactive voice response Tibco Software Next-best-action marketing 24/7 Customer Marketing Business Customer experience management
126	Duyne_01_001-018.qxd[removed]:43 AM Add to Reading List Source URL: media.techtarget.com Language: English - Date: 2010-06-24 16:58:28 Customer experience management Technical communication Usability Evaluation methods Customer experience Web 2.0 Customer service User-centered design Contextual design Marketing Human–computer interaction Business
127	DCI 2012 Annual Report The Blueprint to Better Banking: has been designing Add to Reading List Source URL: www.datacenterinc.com Language: English - Date: 2013-05-03 16:51:56 Electronic commerce Customer relationship management Customer service Loyalty business model Data context and interaction Marketing Customer experience management Business
128	Consumer Retention Management Outline Why User Experience Matters to extend the longevity of customer lifecycles • What is User Experience (UX)? Add to Reading List Source URL: aitec.usp.net Language: English - Date: 2014-07-11 09:02:27 Rational temperament Internet privacy Customer experience Technology Human–computer interaction User experience Usability
129	Case Study CUSTOMER PROFILE Headquarters: Seattle, WA Founded: 2005 Industry: Technology Add to Reading List Source URL: info.usertesting.com Language: English - Date: 2014-09-20 15:57:11 Customer experience management Usability User experience Customer experience Human–computer interaction Marketing Zillow
130	TURNING CUSTOMER INTERACTION INTO PROFITABLE RELATIONSHIPS September, 2009 Turning customer interaction into profitable relationships Add to Reading List Source URL: www.quocirca.com Language: English - Date: 2013-03-04 12:54:58 Electronic commerce Customer experience Customer communications management Customer relationship management Customer attrition Loyalty business model Direct marketing Customer insight ECRM Marketing Business Customer experience management

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